Q&A

GENERAL QUESTIONS

Current Bluetooth headphones are not compatible with your TV.

Although a working connection is sometimes possible, Bluetooth involves some time delay (latency).

The sound from your TV will not be in sync with the picture.

1.Ensure the cell phone is switched on.
2.On the cell phone, switch on the Bluetooth feature.
- On most cell phones, the Bluetooth logo is shown on the display if Bluetooth is switched on.
3.Switch ON the Bluetooth headset.
4.On the headset, the Blue LED blinks.

Note: Pairing mode lasts for 5 minutes only. If pairing is not successful within 5 minutes, repeat steps 3 and 4.
5.On the cell phone, go to the Bluetooth menu and search for the headset.
6.When the headset is detected, select the headset.
7.If prompted, enter the passcode "0000" (4 zeros).
8.The headset and the cell phone are now paired.
Note: The cell phone has to be "Bluetooth enabled" (i.e. equipped with the Bluetooth feature). Otherwise, it is not possible to use the Bluetooth headset with the cell phone.

Try the following:

Disconnect any Bluetooth-connected device

If your iPhone / iPad is currently paired and connected with another Bluetooth device, any further Bluetooth connection or pairing with another device (e.g., your headphone) is not possible. Therefore, you need to disconnect the Bluetooth connection between the iPhone / iPad and the connected Bluetooth device first:

1.Go to Settings > Bluetooth on your iPhone / iPad.

2.If Bluetooth feature of your iPhone / iPad is on, you will see a list of Bluetooth devices that are paired with the iPhone / iPad.

3.Switch off any device that is labeled as “Connected”. (Alternatively, tap on Exclamation Marks icon and then tap on ‘Forget this Device’ to un-pair it from the iPhone / iPad.)

“Forget” devices from iPhone / iPad

If there is no connected Bluetooth device already but pairing is still not successful, “forget” all device from the iPhone / iPad may help.

1.Repeat Step 1 to 2 above.
2.Tap on Exclamation Marks icon of the device; then tap on “Forget this Device”. Continue with the on-screen instructions to confirm.
3.Repeat for all other Bluetooth devices that are paired with the iPhone / iPad.

Then, switch on the paring mode of your headphone on and try pairing with your iPhone / iPad again.

If the above does not help; or your headphones cannot go into pairing mode at all, your headphones may be defective. Contact US (Contact Page) for assistance.

The sensation is due to the small electrostatic discharge from the earphone. This is not dangerous. Having this sensation does not necessarily mean the earphone or the music player has problem.

This small electrostatic discharge is similar to that which gives small shock sensation when you step on a rug and touch the doorknob in winter. When you touch the doorknob, the static electricity discharges through your hand. In the case for earphones, the static electricity discharges through the headsets.

Following are some tips to minimize electrostatic buildup and discharge from objects:

*Increase the humidity level in the indoor environment.
*Using a humidifier is an option.
*Spray anti-static spray into the air.
*Wear clothing made of natural fibers as far as possible. Synthetic fiber tends to pick up static charge.
*Minimize rubbing the music player and the headphones with other objects to minimize static charge buildup.
*If your skin is very dry, use anti-static hand lotion.

Your product uses a generic USB cable, which you will find at most consumer electronics stores.

Please look for a USB 2.0 cable with standard A-male to Micro B male connectors.

This indicates the internal battery is almost empty.

Please re-charge your device according the instructions in the manual.

Our Bluetooth headsets features simple one touch controls to answer or reject a call. It does not feature voice answer.

Yes, as long as your computer has the latest Bluetooth drivers to enable audio playback. Refer to your computer manufacturer for driver information and updates.

OTHER QUESTIONS

Click Contact US Page for contact methods and details of NIAELEC support.

Alternatively, go to https://www.niaelec.com/contact-us/.

Use a soft cloth (dampened with a minimum amount of water or diluted mild soap if necessary) to clean the product.

To avoid damage or malfunction:

*Do not use any cleaning agents containing alcohol, ammonia, benzene, or abrasives.
*Do not submerge the product in water.
*The headphone shall not be exposed to dripping or splashing.

The battery is not replaceable.

The key considerations when designing the device are size and weight. To meet this challenge, we select a high capacity battery that is very slim but unfortunately it does not allow consumers to replace the battery.

The power emitted by Bluetooth headphones when streaming music is many orders of magnitude (thousands of times) lower than a phone handling a phone call. The power emitted by the phone when sending locally stored music to your headphones over Bluetooth is higher than the headphones, however, similarly, is many orders of magnitude lower than a phone handling a phone call.

Using Bluetooth headphones to take a call with the phone distanced from your body would also expose you to less power emission by many orders of magnitude.

Bluetooth Class 1 means that a device can transmit up to 20dBm but this does not mean the product has to transmit up to 20dBm (100mW). The power transmitted by headsets is limited to 3dBm (2mW) maximum. The technology behind Signal Plus is confidential but is not achieved through the class 1 classification or the detail outlined above.

Airline regulations require that all radio devices be turned off during flight. That includes mobile phones and Bluetooth devices.

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